Q:  How much will I be charged for shipping?
A:  Items shipped within the continental United States via UPS ground is FREE.  Second Day UPS service is available for $15.00, and Next Day for $25.00.

Q:  How long will it take to receive my order?
A:  If an order is shipped via UPS ground, it normally takes 7-10 business days to reach its destination.  Items shipped using UPS Second Day will take approximately 2 business days.  And items shipped using UPS Next Day will reach the following business day.

Q:  Do you accept international orders?
A:  Yes, new balance new york do process international orders.  International orders are shipped via US Global Express Mail.  Please refer to our policy page for more information.

Q:  Will I be charged tax?
A:  New balance new york is required to collect tax on all items shipped within New York State.  All items shipped outside of New York State is tax free.

Q:  How long will my order take to process?
A:  Orders that are placed before 2:00 P.M. EST will be processed the same day.  All other orders will be processed the following business day.  Orders placed during business days will receive a notification e-mail within 24 hours of the order being placed.  Orders placed on Saturday and Sunday will receive a notification e-mail within 48 hours.

Q:  What method of payments is accepted for online orders?
A:  New balance new york accepts Visa, Master Card, and American Express.

Q:  How can I order via phone?
A:  Orders can be placed via phone by calling (631)-425-9211, Monday thru Saturday, 10:00am to 6:00pm EST and Sunday 12:00am to 4:00pm EST.

Q:  What is the return policy?
A:  Items can be returned for a full refund or exchanged for something else.  Please refer to our policy page for more details. 

Q:  How does the sizing of athletic footwear compare to that of dress shoes?
A:  Athletic footwear in general are cut smaller than dress shoes.  While it varies from model to model, we suggest going up at least a half size.  The best way to know what size is right for your feet is to get your feet measured and try the shoes on.

Q:  How do I know which running shoe is best for my feet?
A:  If you don't have an idea of the type of running shoe that is appropriate for your feet, please visit one of our New Balance New York stores.  We will assist you in finding the appropriate footwear.  Also, please refer to our footwear categories page for more information.

Q:  Can I wear running shoes to walk in?
A:  Some people do just fine when walking in running shoes.  People who require a shoe with a maximum amount of cushioning tend to prefer running shoes for walking.  Overall though, it varies from individual to individual.     

Q:  My toes hurt after running and I sometimes get black toe nails, what should I do?
A:  It is not uncommon for people to wear their shoes too small and not be aware of it.  As a matter of fact, we come across this problem frequently.  It is important to leave adequate room from the end of the longest toe to the front of the shoe for movement caused by running and swelling.  In addition, wearing the right width helps to alleviate this problem.  Please refer to our finding the proper fit page for more information.

Q:  When is the best time to buy running shoes?
A:  The best time to purchase running shoes in during the afternoon or evening.  At the end of the day, your feet are swollen.  This makes finding the right size easier.